Refunds & Returns Policy

Refunds & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it

  • Be in its original packaging

  • Include proof of purchase

For hygiene and safety reasons, earrings are non-returnable, unless they arrive damaged or defective.

How to Start a Return

To start a return, please contact us at  1067939206@qq.com with your order number and reason for return.

If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges at this time.
To receive a different item, size, or style, please return the original item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Claims must be submitted within 7 days of delivery, along with clear photos of the issue.
We will evaluate the issue and provide a replacement or refund if applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Earrings (for hygiene reasons)

  • Items marked as Final Sale

  • Gift cards

Contact Information

If you have any questions about our Refunds & Returns Policy, please contact us at:
support 1067939206@qq.com

Legal Notice

This policy complies with applicable consumer protection laws.
Rights granted under local laws may vary by jurisdiction and are not limited by this policy.